Thanks for purchasing our products at sarsublimation.com
SarSublimation (“we” and “us”) is the operator of (https://www.sarsublimation.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service..
1. GENERAL
We strive to keep accurate stock counts on our website, but occasionally there may be discrepancies, and we might not be able to fulfill all items in your order at the time of purchase. In such cases, we will ship the available products to you and contact you to ask if you would prefer to wait for the restocking of the back-ordered item or if you would prefer us to process a refund.
2. PAYMENT/REFUND
Payment: SAR Sublimation uses a top-tier payment gateway provided by ‘Instamojo,’ known for its secure handling of customer privacy and user-friendly payment modes. Any discrepancies or errors during normal transactions should be reported to the application team. All payment application rules and conditions must be followed as per the instructions and policies provided. Any errors or fraudulent activities by the customer will be managed by the payment application owner, and SAR Sublimation will not be responsible for such issues.
Refund: Products cannot be returned or refunded. However, if the product received is damaged or has size issues, customers can request an exchange. To be eligible for an exchange, the product must be returned within two days of purchase in the same condition as received. Once we receive and accept the returned product, we will process the exchange promptly and notify you via email.
For further clarification or questions, please contact our customer support team on WhatsApp at +91 7339470064.
3. SHIPPING COSTS
Shipping costs are determined at checkout based on the weight, dimensions, and destination of the items in your order. Payment for shipping is collected at the time of purchase. This amount will be the final shipping cost charged to the customer.
4. RETURNS
SAR Sublimation will not accept returns due to a change of mind unless the received product is defective upon arrival. You must provide video proof of unboxing the original package and ship it back to us within 15 days of receipt in its original packaging.
Once we receive your item, our team will inspect it and process your refund. Refunds will be issued as store credit for future purchases. You will be notified via email once this is completed. For credit card payments, it may take 5 to 10 business days for the refund to appear as store credit.
If the product is damaged upon arrival, or if the return is initiated after 15 calendar days, or if you have not provided an original unboxing video, you will not be eligible for a refund. Return shipping costs will be covered by the company for items that are damaged or defective due to manufacturing.
SAR Sublimation will refund the value of the returned goods but will NOT refund the value of any shipping costs. Typically, shipping costs us an average of Rs.120 per order, and even if we offer free shipping for some products, we do not refund the Rs.120 shipping cost in case of a return. If the order was made via Cash on Delivery, the COD charge of Rs.50 will not be refunded in case of order return.
5. DELIVERY TERMS
Domestic Transit Time
All orders will be dispatched within 1-2 working days.
Once dispatched, delivery times are as follows:
- Tamil Nadu: 1-2 days
- Southern states: 3-5 days
- Northern states: 4-7 days
At SAR Sublimation, shipping is managed by third-party services. Therefore, delivery might be delayed due to public holidays, natural disasters, strikes, or other unforeseen events.
6. CHANGE OF DELIVERY ADDRESS
To request a change of delivery address, we can update the address at any point before the order has been dispatched.
7. ITEMS OUT OF STOCK
If an item is out of stock, we will ship the available items right away and send the remaining items once they are back in stock. You will be informed of this via email or WhatsApp message.
8. DELIVERY TIME EXCEEDED
If the delivery time exceeds the estimated period, please get in touch with us so we can investigate. While we are not responsible for delays caused by the courier company, we will assist you in tracking your package through our courier partner.
9. TRACKING NOTIFICATIONS
Once dispatched, customers will receive a tracking link to monitor the progress of their shipment based on the most recent updates from the shipping provider.
10. PARCELS DAMAGED IN TRANSIT
If you discover that a parcel has been damaged in transit, if feasible, kindly refuse acceptance of the parcel from the courier and promptly reach out to our customer service team. If the parcel has been delivered in your absence, please contact customer service to discuss the necessary steps forward.
11.CANCELLATIONS
Should you decide to cancel your order before receiving it, we are able to accommodate cancellations at any point prior to dispatch. However, if your order has already been dispatched, we kindly ask you to refer to our refund policy for further assistance.
12.INSURANCE
Parcels are insured for loss and damage up to the value as specified by the courier service.
13. PROCESS FOR PARCEL DAMAGED IN-TRANSIT
We will initiate a refund or replacement once the courier completes their investigation into the claim.
14. PROCESS FOR PARCEL LOST IN TRANSIT
We will proceed with a refund or replacement once the courier completes their investigation and determines that the parcel is lost.
By accessing this website, we presume you acknowledge and accept these terms and conditions. If you do not agree to abide by all the terms and conditions outlined on this page, please refrain from using the SAR sublimation website.
